Returns and Exchanges 

Reels and Rods must be unused and undamaged. A receipt is required and customers may apply the value of the return and exchange to another product (not limited to fishing) or they may receive in store credit for future purchases. 

Reel Limited One Year in Season Warranty

Soldotna Trustworthy Hardware offers a one year in season warranty for manufacturing defects only. One year in season is defined not as 12 consecutive months, but as a calendar year starting with January 1st of the year purchased and ending with December 31st of the year purchased. This warranty does not cover damage or malfunctions caused by accident, abuse, mis-use or normal expected wear and will be determined at STH’s discretion. Examples of non-manufacturing defects include 

• using a reel with an unsealed drag in salt water. 

Soldotna Trustworthy Hardware will not warranty fly reels that are lined with braided line, monofilament with no backing, and monofilament that exceeds our recommendation of 30yds per 100yds of backing. 

If you believe that your reel has a manufacturing defect and is within the warranty period bring the following in to Soldotna Trustworthy Hardware where one of our managers can determine the cause:

• The reel in question with the current line
• Your itemized receipt and credit card receipt if applicable

If the reel warranty is approved by management, Soldotna Trustworthy Hardware will repair or replace your reel. If there isn’t a comparable replacement available, Soldotna Trustworthy Hardware will provide in store credit to be applied to any other purchase in the store, or a reel next season.

Rod Limited One Year in Season Warranty

Soldotna Trustworthy Hardware offers a one year in season warranty for manufacturing defects only. One year in season is defined not as 12 consecutive months, but as a calendar year starting with January 1st of the year purchased and ending with December 31st of the year purchased. This warranty does not cover damage or malfunctions caused by accident, abuse, mis-use or normal expected wear and will be determined at STH’s discretion. Examples of non-manufacturing defects include:

• High stick breaks (defined as break in top ⅓ of rod due to graphite rod bending over 90 degrees) 
• Stepping on rods
• Vehicle related breaks 
• Weight/lure related breaks 
• Using line inappropriate to the rod weight. 
• Using unsuitable rod weight for the fishery 
• Tips, guide, and ceramic insert chips *

*We do offer options for affordable repairs

If you believe that your rod has a manufacturing defect and is within the warranty period bring the following in to Soldotna Trustworthy Hardware where one of our managers can determine the cause:

• The rod in question with the current reel and line 
• Your itemized receipt and credit card receipt if applicable
• All pieces of the rod must be present 

If the rod warranty is approved by management, Soldotna Trustworthy Hardware will repair or replace your rod. If there isn’t a comparable replacement available, Soldotna Trustworthy Hardware will provide in store credit to be applied to any other purchase in the store, or a rod next season.

Non Warranty Replacement Options

Soldotna Trustworthy Hardware offers a few replacement options for rods defects that are not due to manufacturing errors. 

The Okuma Kenai Red Rod has the option for a $20 tip replacement, no questions asked, while inventory lasts. Available for both the 8wt. and 9wt. option. 

Gloomis rods offers their expedited Rod program called XPEDITOR. The Xpeditor Service is a no-fault, “no questions asked” replacement program. You must register your rod within 30 days to be eligible for the program. If your registered rod is damaged or broken, this program provides a same-model replacement for a very fair price. If inventory is available, Customers can bring in their broken G Loomis rods, pay the required fee and walk out with their new rod while Soldotna Trustworthy Hardware takes care of the rest. If Soldotna Trustworthy Hardware doesn’t have the same rod that was damaged, the customer must go through G-Loomis website. 

Manufacturer Warranties 

Although Soldotna Trustworthy Hardware can only offer a one year in season warranty for manufacturing defects only, some companies offer longer limited warranties. All companies require proof of purchase and some require rod registration within 30 days of purchase. All manufacturers only cover defects in workmanship and materials, and they won’t cover rod breakage that occurred due to accident, misuse or normal wear and tear. Listed below are the websites and contact information for the companies who’s rods we carry with more information on their personal warranty policies.